SERVICE - IT SYSTEM
Runbow Logistics has made of its IT system a competitive advantage.
With the “Runbow Logistics Information System”, we do provide unique solutions for your needs.
•Operational level to manage the processes every day
•Management level to analyze,asses and improve our processes using the automatically generated performance reports
虹迪物流的信息系统架构
整个系统的 6 个关键部分:
集成管理系统
该系统集中从运输管理系统、装配管理系统、仓储管理系统、客户服务系统以及投诉管理系统中收集的信息，并制作绩效报告。 这些报告能帮助管理团队不断地分析、评估并且提高流程绩效。
运输管理系统
此系统能自动生成卡车的最佳路径，从而降低成本、减少时间。该独特的系统能提高长途运输、商店配送与门到门配送的效率。 另外，它还能管理客户的所有信息，如地点、反馈、产品、计划。
Warehouse Management
•实时存货
•产品参照
•products locations
•orders
•picking
•etc.
CSS(Customer Service System)
The CSS allows Runbow Logistics to provide suitable answers to customers in a very short period of time. Thanks to the automatic tracking and tracing of customers requests, we manage efficiently our customers’satisfaction.
CMS(Complains Management System)
The CMS system helps us to clearly identify unsatisfied needs or recurrent problems.Tracking and tracing of customers complain automatically done on time, the CMS also improves the customer service efficiency.
ASM(Assembly Management System)
Use by the assembly service, the ASM generates customers’ delivery planning and also manages clients’ data. The integrated feedback allows us to manage customers satisfaction level.
With the “Runbow Logistics Information System”, we do provide unique solutions for your needs.
•Operational level to manage the processes every day
•Management level to analyze,asses and improve our processes using the automatically generated performance reports
虹迪物流的信息系统架构
整个系统的 6 个关键部分:
集成管理系统
该系统集中从运输管理系统、装配管理系统、仓储管理系统、客户服务系统以及投诉管理系统中收集的信息，并制作绩效报告。 这些报告能帮助管理团队不断地分析、评估并且提高流程绩效。
运输管理系统
此系统能自动生成卡车的最佳路径，从而降低成本、减少时间。该独特的系统能提高长途运输、商店配送与门到门配送的效率。 另外，它还能管理客户的所有信息，如地点、反馈、产品、计划。
Warehouse Management
•实时存货
•产品参照
•products locations
•orders
•picking
•etc.
CSS(Customer Service System)
The CSS allows Runbow Logistics to provide suitable answers to customers in a very short period of time. Thanks to the automatic tracking and tracing of customers requests, we manage efficiently our customers’satisfaction.
CMS(Complains Management System)
The CMS system helps us to clearly identify unsatisfied needs or recurrent problems.Tracking and tracing of customers complain automatically done on time, the CMS also improves the customer service efficiency.
ASM(Assembly Management System)
Use by the assembly service, the ASM generates customers’ delivery planning and also manages clients’ data. The integrated feedback allows us to manage customers satisfaction level.
